Zeitworks

Overview

Building on the momentum around RPA, in 2019 I co-founded my third AI start-up: Zeitworks. Zietworks was a platform that pioneered the use of AI technology to identify, optimize, and automate work processes and business analytics.

Built with cutting edge a machine learning, our continuous, end-point monitors allowed Zeitworks to provide an detailed models of heterogeneous business processes with zero-disruption. Our integrations with customer’s finance and HR solutions allowed Zeitworks to provide real-time cost analytics, enabling organizations to prioritize their automation investments. We targeted the highest value processes for automation. Our process maps provided customers with an objective model for how work was actually getting done. Using these maps as the ground-truth, companies could optimize their workflows, on-boarding, and technologies, as well prioritize which processes to automate.

Zeitworks was acquired by Augment.co in 2021.

Responsibilities

  • Co-founder

  • Defined and drove product vision and detailed roadmap, use cases, wireframes and detailed requirements.

  • Co-led fundraising for our initial $4m seed round.

  • Co-led BD efforts and successfully delivered four pilots. The first 4-week pilot identified $28m in improvement opportunities and a path to a path to 48% Efficiency Ratio.

  • Co-led recruiting, including CEO, CTO, and engineering team (at peak 11 FTE’s).

  • Managed remote team of developers in India for the first 6 months. 

  • Refined & validated business model

  • GTM, sales & pricing

Deliverables

  • Overall product strategy and vision

  • Market & Competitive Research

  • Product Roadmap

  • Ran four customer pilots

  • Product Market Fit; Refined & validated business model

  • GTM, sales & pricing program and collateral
    User personas

  • Customer & Developer workflows

  • Admin Portal, Process Editor, etc.

  • Personalized Customer Portal

  • Product Design, Branding, Product Strategy & Prioritized Roadmap

  • Comprehensive Design System

Process Discovery

One of the most powerful capabilities of Zeitworks was putting the end user—the workers who’s activities were feeding out engine, in control. We provided these end-users full transparency on the data we were collecting and the models our system was generating.

The end users not only trusted our system, but they actively pointed out areas where they could improve, and where automation could both augment their decision making, and automate task to drive greater overall efficiency.

Managers may have a high level understanding of what their teams do everyday, but frequently employee create their own workarounds and shortcuts. Additionally, all too often the complexity of legacy processes are taken for granted and poorly understood by leadership.

When a new process is discovered, Zeitworks will display what it know about the process, including screen shots, keywords, the people who appear to doing the process, the frequency they perform the process and the time they spend in different applications to complete the process.

Analysts can then use this information to learn more about the process. If they choose to formalize the process, Zeitworks can then calculate the costing information, as well as begin tracking best practices, and recommend ways to optimize the process.

Process Map

A key deliverable for Zeitworks were Process Maps.

These maps allow analysts to clearly see both the “happy path” for each process, as well as the variances that occur and most importantly the costs for associated with each step of the process.

The maps are automatically build by Zeitworks analytics tools, but they could be edited by the customer to rename, add or remove steps from the process.

Combined with detailed cost breakout for each of the enterprise applications used in the process—from Microsoft Office, Slack and email, to legacy ERP and custom applications, customer

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